Support

The app can't find the bridge

Windows Firewall prompt declined

The first time DETENT Bridge runs, Windows asks to allow it through the firewall on private networks. If that prompt was dismissed or answered No, open Windows Security > Firewall & network protection > Allow an app through firewall, find DETENT Bridge, and check both Private and Public.

VPN active on the PC or the phone

A VPN on either device routes traffic off your local network, so the phone and the bridge stop seeing each other. Turn off the VPN on both and reconnect.

Router blocking device-to-device traffic (AP or client isolation)

Guest Wi-Fi networks and some mesh routers isolate devices from each other by design, even though both are on the same Wi-Fi. Move the PC and phone onto the main network, or disable AP isolation / client isolation in the router settings.

Phone and PC on different networks

Both devices need to be on the same subnet, and ideally the same Wi-Fi band. A phone on 5 GHz and a PC wired to a different router, or a phone still connected to cellular data, will not find each other. Confirm both are on the exact same Wi-Fi network.

iOS Local Network permission declined

DETENT needs the Local Network permission to discover DETENT Bridge on your Wi-Fi. If it was declined, go to Settings > Privacy & Security > Local Network, find DETENT, and turn it on. Restart the app afterward.

Where the logs are

Bridge log (Windows)

DETENT Bridge writes bridge.log while it runs. Open the tray app, go to Settings, and choose Open log folder to find it.

iOS crash and hang reports

In the DETENT app, go to Settings > Diagnostics. It lists recent crash and hang reports on the device and gives you a one-tap Send to support option that attaches them for us directly.

Contact

Reach us directly atsupport@sigilark.com.